Authentication apps

1 Overview | 2 Set up an approval signing token | 3 Add the authentication app to your smart device | 4 Related pages

Overview

Setting up the user with an authentication app for the first time requires a few special steps.

Adding an authentication app to your smart device.
Initializing the signing token for the user by adding a new authentication account to the authentication app for Comala Document Management
Generating a token from the linked authenticator app to confirm the use of the app by the user in the instance

A user can set up a signing token for user authentication, but this is not required unless:

Global administrators configure e-signatures as requiring a signing token
Each approval in the workflow is configured by the workflow editor to require user authentication

Set up an approval signing token

If reviewer authentication is required by an approval and e-signatures are globally configured to require a signing token, then a first-time user is asked to set up an identity authentication app when they first open a workflow state dialog for the approval.

Workflow state dialog box - Approval requiring a token for authentication

Choose the setup a personal code prompt in the dialog box to open the Signing Token screen for the user.

The initial Signing Token screen displays instructions to add a user account to an authentication app.

Third-party authentication - Signing token setup

Users can also access the Signing Token screen through their user profile or the Signing Token option in the page tools menu.

Add the authentication app to your smart device

Download and install an authentication app through your device’s app store. Here are some possible examples:

Android: Authy, Google Authenticator, 1Password, Microsoft Authenticator
iPhone: Authy, Google Authenticator, 1Password, Microsoft Authenticator

Several authenticator apps are also available for desktop and as browser extensions

Authy
Google Chrome extension, Authenticator.cc

You might already have an app installed if you have identity authentication for other applications or websites.

If you are already using an authentication app for Confluence login, this is not the same account.

A new authentication account needs to be added to the app that is just used for Comala Document Management approvals.

The app sets up a user account that is specific to the current Confluence instance:

This is a one-time setup for each user
Once set up, the app can be used repeatedly to generate time-based tokens for reviewer authentication
Users accessing multiple instances are required to set up an account for each instance

An administrator can reset the signing token for each user and can change the expiry date for the user's signing token.