How to increase the issue loading limit in JXL

JXL has a default issue loading limit of 10,000 issues to ensure reliable performance and compatibility with Jira’s API and infrastructure limits. However, if your use case requires handling more issues per sheet, you can increase this limit using the steps below.

Jira Data Center

To increase the JXL issue loading limit in Jira Data Center, follow these steps:

Steps

1. Open the dark features configuration page:

   Replace your-jira-url with your actual Jira instance base URL and navigate to:

   https://your-jira-url/secure/SiteDarkFeatures!default.jspa

2. Add the dark feature key:

   In the Enable Dark Feature field, enter the key:

   app.jxl.issue-limit.{AMOUNT}
   Open

   

   Replace {AMOUNT} with the desired issue limit. For example:

   app.jxl.issue-limit.20000

3. Click Add to enable the feature.

In extreme cases, a very high limit can affect instance reliability or responsiveness.

Jira Cloud

In Jira Cloud, the 10,000-issue limit is enforced to stay within Atlassian’s API request and time caps.

To Increase the Limit

We have set a 10,000-issue loading limit by default to avoid running into request caps of Atlassian Jira APIs. JXL generally scales well beyond that, and there are ways to increase this for you.

Please reach out to the Appfire Support Team and provide the Entitlement Number.