Configure queues

Contents:

1 About queues
2 Queues key attributes
3 Adding & Editing Queues

About queues

Queues allow you to display and manage a list of issues in Rich Filter Results gadgets. They are ideal for organizing support requests (by support agent, service desk, request type, etc.) and for managing lists of issues in general.

Queues are based on configurable JQL queries that further filter the issues returned by the rich filter. One or multiple queues can be displayed in a Rich Filter Results gadget, and each queue can use one or multiple views to display its issues. Each queue also has its own sorting criteria, independent of the others.

Here are some of the main features of the queues displayed in Rich Filter Results gadgets:

Queues are displayed as tabs; users can simply switch between them with one click.
Each queue displays, next to its name, the number of issues it contains. This is useful for letting users know about the queues that require attention.
The queues displayed in the same gadget are independent of the current view, page, and sort order.
When you switch from one queue to another, the displayed list of issues and the issue counts of all the queues in the gadget is refreshed.

Queues key attributes

You can add new queues and see existing queues and their configuration in the Queues section of your rich filter.

The key attributes of a queue are:

Attribute	Description

Attribute	Description
Name	Each queue has a name used to identify and display the queue. It is required and must be unique among the queues within the rich filter.
Color	The selected color will display the queue in Rich Filter Results gadgets.
JQL filter	Additional JQL query for the queue – it defines the list of issues in the queue. Optionally, an ORDER BY clause to set the default order of the issues in the queue. Remember, the issues in the queue are already filtered by the base Jira filter, as configured in the General section of the rich filter. Since the queue is based on JQL, it can be cross-project.
Views	The views used to display the issues of the queue in Rich Filter Results gadgets. By default, the queue uses all the views defined in the rich filter (the option Show all views is selected). The list of views can be customized (by selecting the option Customize views). You can add, remove, or reorder (by drag and drop) the views to be displayed.

Adding & Editing Queues

The Queues section of your rich filter allows you do to the following operations:

To do the following:	Do this:

To do the following:	Do this:
Add a new queue	Click Create queue at the top-right of the page. Type a Name and a JQL query, and select a color. (Optional) Click Customize shown views and select the views where you want to display the queue. You can add, remove, and reorder (using drag-and-drop) the views to apply to the queue. Click Create.
View or edit a queue	Click the Edit ()icon next to a queue to view or edit its configuration. Depending on your rights, you can edit or only view the queue.
Delete a queue	Click the Delete () icon next to the queue’s name.
Reorder queues	Hold the pointer over the queue's Grid () icon, then drag the queue up or down to its new position. By default, this is the display order of the queues in the Rich Filter Results gadgets.
Copy a JQL	Click the Copy JQL icon next to the JQL of a selected clause.

Check the Rich Filter Results Gadget documentation page to see how to display queues in dashboards.