Overview of use cases and capabilities

Advanced workflow automation

• Update issues automatically

• Create and manage sub-tasks

• Implement conditional issue closure

• Build custom workflow conditions, validators, and post functions

Event-triggered automation

• Calculate custom field values dynamically

• Validate input data

• Edit issues in bulk

• Send notification emails and text messages

Time-based scheduled processes

• Create and update projects

• Write to files to export data

• Upload data to external systems

• Generate custom reports

Role-based UI customization

• Hide request types from specific users in Service Management

• Implement field-level permissions (hide fields from non-managers)

• Customize Service Management portal experiences

Email processing and integration

• Send customized notifications

• Process incoming emails

• Send Slack notifications

Custom field calculations

• Perform complex field calculations

• Implement cross-field validations

• Read text from Confluence for field population

Data integration

• Retrieve data from external systems

• Connect to multiple external databases

• Sync data between Jira instances

• Write to custom logs for tracking

External system connections

• Integrate with Salesforce

• Sync with internal LDAP systems

• Connect to CRM and BI tools

• Interface with legacy systems

Access control and tracking

• Create new users programmatically

• Track script usage and performance

• Implement custom security rules