Event-based actions - issue links scope

The following use cases use JQL Search Extensions (JSE) issue links keywords to set the scope for event-based actions in JMWE.

On this page: 1 Problem to solve 2 Solution 3 For issues linked to bugs, comment on the linked ticket when resolved 4 When an issue moves to In Progress, change any linked issue in the To Do status to In Progress

On this page: 1 Problem to solve 2 Solution 3 For issues linked to bugs, comment on the linked ticket when resolved 4 When an issue moves to In Progress, change any linked issue in the To Do status to In Progress

Problem to solve

In project workflows where issues are often linked to other tasks or bugs, status updates on one issue may not automatically reach related tickets, resulting in communication delays and overlooked dependencies. For instance, when a bug is resolved, any associated tasks or customer support tickets should ideally receive an update so relevant teams can take appropriate action.

Solution

Combine JQL Search Extensions with JMWE’s event-based actions to ensure timely updates and notifications on linked issues.

For issues linked to bugs, comment on the linked ticket when resolved

JSE keyword	`linkedIssueType`
JMWE event	Issue Resolved
JMWE action	Comment Issues
Method	In JQL Extended Search, perform a search for issues linked to bugs, for example: `linkedIssueType = Bug` You can refine this by adding other criteria if needed. Save the query as a filter. For this example, the filter is called `Issues linked to bugs`. In JMWE, create or edit an event-based action to use the Issue Resolved event. Set the scope to Only apply to issues that match a JQL filter. Click the JQL input box, then search using the filter name, for example, `filter="Issues linked to bugs"`. Click Save. The filter is added to your event-based action configuration. Add the Comment issues post function. Save the action. Now, when an issue is resolved, issues meeting the JQL filter criteria are updated with the comment configured for step 7. You can apply the same use case to other events, for example, Issue Deleted.

When an issue moves to In Progress, change any linked issue in the To Do status to In Progress

JSE keyword	`linkedIssueStatus`
JMWE event	Issue Transitioned
JMWE action	Transition Issue
Method	In JQL Extended Search, perform a search for child issues matching a given query, for example: `linkedIssueStatus = "To Do"` Save the query as a filter. For this example, the filter is called `Linked issues in To Do`. In JMWE, create or edit an event-based action to use the Issue Transitioned event. Set the scope to Only apply to issues that match a JQL filter. Click the JQL input box, then search using the filter name, for example, `filter="Linked issues in To Do"`. Click Save. The filter is added to your event-based action configuration. Add the Transition issues post function. Save the action. Now, when an issue is transitioned to in progess linked issues meeting the JQL filter criteria are transitioned from To Do to In progrss .