Tips - Data Center
References
Configuring Workflow - basics on how to configure a workflow so you can take advantage of the features of this app
Advanced Workflow Configuration - know the difference between conditions, validators, and post functions
Test your workflow!
Workflows can be complicated. Define a reasonable test scenario for your workflow on a test project or test system. Often, it is the only way to find errors before putting your workflow in production.
Errors
Post functions are run after the transition has already occurred - there is no turning back. When you see your post function not working as expected, and you want to check if it is due to a configuration error, go through the log messages in the Global Configuration page. This is the go-to place to understand what went wrong. Refer to Retrieve problem determination information for more details.
Using JQL
The JQL support provides some powerful conditioning and substitution support. Test your JQL in interactive Jira first. If you use substitution variables for the JQL, double quote values that may (on substitution) contain blanks.
Custom fields not changing
Make sure the custom field is defined for the issue type you have
Make sure it is on the supported Custom Field Types when using set. Use one of the copy custom fields instead if appropriate. Otherwise, open an issue to get support for unsupported types.
Subtask have different issue types
You cannot create a sub-task with the same issue-type as the parent since Jira has unique sub-task issue types. You can do something similar by using a naming convention that creates sub-task types with similar names. For instance, Bug and Bug-sub-task. Then the %parent_issuetype%-subtask can be used to create a sub-task with a name related type.
Post function ordering
It is important for workflow designers to understand how the order of processing can affect results. Some actions will not behave properly if done in the wrong sequence. Think carefully and try alternative ordering in your tests.
In some cases, ordering the post function may improve related behavior.
Greenhopper rapid board
Avoid indexing bug on pre-Jira 6 systems
Need support? Create a request with our support team.