Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Teams
, (opens new window)
Create on Transition for Jira
Results will update as you type.
  • Cloud
  • Data Center
  • Migration
  • Release notes
  • Upcoming releases
  • Help and support
    • Support Requests
    • Troubleshooting (only for Data Center)
    • Data retention
    • App access rule
  • Appendix
    You‘re viewing this with anonymous access, so some content might be blocked.
    /
    Support Requests
    Updated Jun 02, 2023

    Support Requests

    For any product support request, raise a ticket in our Support portal or reach us by email.

    After receiving a support request for our apps, our team aims to respond within 24 hours. There may be delays only during weekends and public holidays. Our support policy is to assist our customers as quickly as possible. We will not be responsible for any delays caused by the customer or reasons beyond our control.

    Service Level Agreement (SLA)

    For details on our Product Support Service Level Agreement (SLA), refer the Marketplace Partner Program.

    Fixes and improvements

    There is no specific response time for bug and improvement requests, but they are reviewed regularly for consideration to be included in a future release. If you need a response urgently, change the issue type to a support request. Fixes and improvements are made in the next released version of the software based on need and capability.

    Need support? Create a request with our support team.

    Copyright © 2005 - 2025 Appfire | All rights reserved.

    {"serverDuration": 15, "requestCorrelationId": "11fc9b8bf3df4979a0872dd0200783bc"}