Data residency and realm persistence
- katarzyna.paskojarosik
Atlassian data residency allows choosing where the app data is stored geographically. If you have security needs or contractual obligations that require your data to be held in a particular geographical location, you have a choice over where your data can be held. This feature helps organizations meet compliance requirements by specifying which geographic regions host their data. To learn more, see Data residency and Understand data residency.
Currently, Connector for Salesforce & Jira doesn’t support migration from one data location to another. If you have your Connector already installed, you can’t change its location for the moment.
Set your data location
For new installations of Connector, you can set your Jira instance data residency location in Atlassian Administration.
Go to Atlassian Administration.
Select your organization if you have more than one.
Select Security > Data residency.
Click Set location.
Review information about the steps involved. Select Next.
Select the location from the menu where you want to move your app. Select Next.
Select a move window. Select Next.
Install the Connector.
It will automatically use the same location as your Jira instance.
Realms and regions
Each realm represents a geographical area containing specific Amazon Web Services (AWS) regions where your data can be hosted. Currently, the Connector for Salesforce & Jira offers the following realms:
Global: Your in-scope data is hosted within realms determined by Atlassian. Data may be moved between realms (distributed globally) as needed to ensure optimal performance and availability.
US: In-scope data is hosted within the US East and US West AWS regions.
EU: Your in-scope data is hosted within the Frankfurt and Dublin AWS regions.
Realm persistence
Realm persistence ensures continuity for your app's data location when reinstalling the Connector for Salesforce & Jira. Meaning, if you uninstall and then reinstall the Connector for Salesforce & Jira within the persistence period of 30 days, the app will be installed in the same realm it was previously, preserving access to your existing data. This prevents data loss or access issues when temporarily uninstalling the app.
If you uninstall and then reinstall the app after the 30-day persistence window, your app might be assigned to a different region than before, and you can lose access to your previous data.
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View where your data is hosted
To view where your Connector for Salesforce & Jira data is hosted, you must have organization administrator permissions to do this.
Go to Atlassian Administration.
Select your organization if you have more than one.
Select Security > Data residency.
Click Menu (
) > View app details for the Jira instance where you have the Connector installed.
You can search for Connector for Jira & Salesforce.
If the location is set, you will see the name of the location.
Need support? Create a request with our support team.