FAQ: Recalculation

Below are some answers to questions we're commonly asked about creating SLA reports. If you need help with something we haven't addressed, please contact us.

Why am I getting an error when I try to recalculate my work items?

That might happen because you have too many work items. Please separate your work items and try again.

When should I tick “Exclude Finished SLAs”?

To better understand this, let’s say you’ve decided to change the priority of a work item from 6h to 4h. If you were to recalculate an SLA that is met at 5h in that case, it would now appear as EXCEEDED. This would be an incorrect value. Exclude Finished SLAs is useful for making sure such cases don’t happen.