Add SLA panel to the customer portal

You can control which SLAs are visible to your customers on the Jira Service Management customer portal. This lets you tailor SLA visibility based on request types and provide customers with clear timelines for their requests.

This article explains how to display the SLA panel on your customer portal.

Prerequisites

• The customer portal feature is only available on Jira Service Management spaces.

How to add the SLA panel to your customer portal

1. Navigate to your Service Management space settings:

   • From the side menu, click the actions button next to Spaces, then click Manage spaces. The Manage spaces page displays.

   • Find your service space, and click the actions button next to it.

   • Select Space settings.

2. In the sidebar, click Time to SLA.

3. Configure SLA visibility:

   Open

   

   • To apply the same SLA visibility settings to all request types, tick the checkbox labeled Define for all request types, and select one of the following options from the dropdown:

     • All SLAs: Show all SLAs to customers.

     • Some SLAs: Customize which SLAs are visible.

     • None SLAs: Hide SLAs entirely.

   • Leave the checkbox unticked to configure SLA visibility per request type. The search box can be used to quickly locate specific request types.

4. Click Save.