TTS Reset SLA workflow rule

Time to SLA provides a single rule (previously, post function) called TTS Reset SLA, which enables you to reset SLA timers based on specific workflow transitions in Jira.

Here’s how to configure and use this post function:

1. Go to Work items > Workflows for the relevant project and select the workflow where you’d like to add the post function.

2. Click the actions icon next to it and select Edit.

3. Select the transition where you want the SLA reset to occur. For example, if you want the SLA to reset when transitioning from To Do to In Progress, locate the specific transition within the workflow.

4. Click Add rule.

   Open

   

5. Select TTS - Reset SLA from the list.

   Open

   

6. After selecting TTS - Reset SLA, you’ll have several options to configure its behavior:

   Open

   

   • Reset type:

     • Restart current SLA: Resets the SLA timer, starting it from the beginning.

     • Invalidate current SLA: Puts the SLA on hold until the next start condition is met.

   • Behavior on finished SLAs (only applies if the SLA has already completed):

     • Do nothing: Leaves the SLA as-is.

     • Reset SLA durations and restart SLA: Resets the timer and starts the SLA from scratch.

     • Reset SLA durations and invalidate previous cycles: Resets the timer and marks the previous cycle as invalid.

   • Select SLA(s):

     • All SLAs: Applies the reset to all SLAs associated with the issue.

     • Selected SLAs: Allows you to choose specific SLAs to apply the reset to.

7. Click Add.

8. Click Update workflow to save your changes.