Help and support
This section includes information and links related to error messages, troubleshooting, data collection and storage, privacy, end-user license agreements, and how to get help from Appfire support.
- FAQ: Time to SLA for Jira
- FAQ: SLAs
- FAQ: Calendars
- FAQ: Recalculation
- Common problems and solutions
- SLA permissions do not work with project roles
- SLA will not disappear when value field in JQL filter within its definition is updated.
- I cannot enable the TTS Plugin
- SLA calculation issues during workflow transitions
- I cannot see all SLAs within an issue
- SLA values in the database tables are incorrect
- I cannot use the Time to SLA field to search or order
- Jira logs show error messages about Automation for Jira plugin after upgrading TTS to 9.8.0+
- Automation for Jira rules are disabled when Time to SLA is enabled
- The SLA is missing for issues created with email
- Time to SLA custom field doesn't display any value
- 65K issue limit in JQL functions
- Data within Time to SLA gadgets is missing or inconsistent
- Advanced guides
- Uninstall
Need support? Create a request with our support team.
Copyright © 2005 - 2025 Appfire | All rights reserved.